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January 7, 2010
Note to IRS Customer Service: Go to the Back of the Class
Posted by The MaryHunter at January 7, 2010 11:36 AM
In this time of bloated federal government employment vs. work done in the real, widgit-producing America, the Internal Revenue Service has established a grade of "barely passing" as their goal for excellent serivce this tax season.
The agency has set a goal of answering only 71 percent of calls to its toll-free help line this year, and those fortunate enough to get through are expected to spend an average of 12 minutes on hold, according to a report released Wednesday by an IRS ombudsman.
Perhaps if the tax code were not esquisitely labarinthine and incomprehensible, the IRS wouldn't even have to answer any questions.
A 71% task completion goal is barely acceptable (or at best, mediocre) in our educational system, would widely be considered a FAIL by the private sector (with sackings and cut bonuses to boot), but it is considered a success by the Federal Government.
For a recent photo op, Obama practices answering a customer service line for the IRS.
Picture tip: Patriot Tom, via Bergbikr
