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December 23, 2007

Spinning Public Transport

Posted by Dave Blount at December 23, 2007 12:48 PM

In Houston this year, complaints about late buses are up 39%; those involving the behavior of bus drivers are up 43%. Some might attribute this to Houston's obsessive emphasis on politically correct light rail transit having left bus service neglected. But municipal bureauweenies spin it differently:

"We're almost a victim of our own success," said METRO's Raequel Roberts. "We have a much better call system now, so the wait time is less than a minute on most calls.

"So, people realize if I do call, I will get somebody that'll take my complaint. And if you realize you're going to get somebody you're more likely to call."

Bus accidents are up 24%. No doubt this too can be attributed to METRO's success.

On a tip from Byron.

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